FAQ
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FAQ's

Can I resize a design?

No. You should never try to resize an applique design or embroidery font. Stretching or shrinking the design will greatly distort the stitches. It will not stitch out correctly if you try to change the size.

 

How do I access my designs?

 Once you make a purchase your files will be available in your account. You will log into your account using your email and password you set up during your first checkout. DOWNLOADS NEVER EXPIRE!

You will ALWAYS have access to your downloads in your account and there is no limit on how many times you can download them. We know the stress of loosing files on a computer and want to make it easy on our customers so you never have to worry about loosing your files. If you can get to the internet, you can get your designs!

PLEASE refer to your account for past purchases as we will NOT refund or credit for duplicate purchases.

 

 

Something went wrong!!

 Uh Oh! If you are having issues with one of our designs PLEASE contact us at Teresa@babykaysappliques.com right away and we will promptly respond so we can help you. We spend countless hours on each design we place on our website and take great pride in the quality of stitch out. We have a great team of testers that test each design so we know it will stitch just right for you. That doesn't make us perfect and sometimes it is possible for an issue to occur. We ask that you contact us so we can fix the problem or help you through whatever seems to be going wrong. Leaving negative feedback does not allow us to help you and we want to be sure you are 100% happy with your design from Baby Kay's.

 

 

Asking for Credit or Refund...

  Please understand that due to the digital nature of our products we are not able to offer refunds. Because a digital file can not be returned to us we have no way of knowing what has been done with the file. If you purchased the same design more than once we DO NOT apply credit for this. You have a few options to help you keep track of your purchases. All designs will remain in your account and you can easily browse your previous designs to see if you already have a design. Make a Baby Kay's Folder on your computer that you can access and skim through to see what files you currently have. Look when you checkout that the number 1 is beside each design your purchase as sometimes if you double click an item it may add it twice.

 

Does your site tell us if we have already purchased a design?

YES! We do have a system in place that will notify you as you shop and let you know that you already own a design in your account. You must be logged in while shopping. The notification also pops up in the cart.

**** Please note that this is a courtesy notification and it is still the responsibility of the customer to know that designs they have. All designs stay in your account and never expire. You can always check your account for all past purchases. We DO NOT give refunds, credits, or replacements for multiple purchases.

 

 

What Formats do you offer?

ALL designs and fonts are currently available in XXX, EXP, DST, HUS, VIP, VP3, SEW, PES, and JEF. We can not convert to any other formats at this time. If you need ART then you can use EXP or PES and convert according to your machine's manual. You do receive ALL formats with your purchase.

We also offer fonts in BX format for use with Embrilliance software. 

 

How do I unzip my file?

After you download your zipped file you can right click and select unzip or unpack and it will automatically unzip it to the folder you choose or sometimes your computer will set up an unpack folder that it will save your file to.

 

Will 4 inch designs fit into a 4x4 hoop?

If a design is labeled as 4 inches then it is a true 4 inches and will not fit into a 4x4 which stitches at 3.94". Designs that will fit into a 4x4 hoop have been labeled as 4x4.

 

 

Free Design with purchase

 

We often run a promotion where we offer a Free design, typically an alpha, with a $10 purchase. This purchase must be $10 or more AFTER any and all discounts, sales, and coupons are applied. Your final actual paid total must be $10. Store credit also does not count towards the $10.

The FREE design is added directly to your cart once it reaches the total of $10. If the item is not added to your cart you can still checkout and contact us and we will be sure to email the free design to you.

If you still do not get your Free Promo you can contact Teresa@babykaysappliques.com

 

 

Fonts for Life Membership

NOT CURRENTLY BEING OFFERED AT THIS TIME

 

With our Fonts for Life Membership you can access ALL our current and future fonts forever! With a one time fee of only $75 you will be able to download all the embroidery fonts on our website and have access to all future fonts added to our site at NO additional cost EVER!

How it Works.........

Purchase the Fonts for Life Membership HERE, then allow up to 24 hours for your account to switch over to the Fonts for Life Membership. Once this has completed you will love back into your account where you will forever see all embroidery fonts marked at $0.00. You will need to add any fonts you want to your cart and make a purchase as you normally would but you will not be charged anything. These fonts will then add to your account for you to download them anytime. Downloads also never expire so you will have access to your font purchases as long as you have an account with Baby Kay's.

*Be Sure to allow up to 24 hours for us to complete your membership account before trying to view fonts.

*Applique Alpha/Font Combos are also included in this great deal.. ANYTHING under our Embroidery Fonts link is included in the deal.. NOW AND FOREVER!

 

 

SVG/Cut Files

We do offer SVG cut files. These designs are for use with cut machines such as the Silhouette Cameo. They are NOT for use in embroidery machines and will not work in them. For best use you will need software which typically will come with your cut machine. These files come in JPG, PNG and SVG. Be sure you know if your cut machine can use these files. 

 

 

Contest Rules

 

When we have a contest where a purchase is involved that purchase amount must be reached AFTER coupons, discounts, and store credit have been applied. EXAMPLE: If a $10 purchase is needed to be entered and you purchase $12 but use $3 in store credit then your total actually comes to $9 and your purchase does not count. Your final actual expense must be $10. 

Winners will be announced through newsletters, Facebook group, and contacted through email.

 

 

 

Mass Production

 You may use Baby Kay's Appliques designs for personal or commercial use. Commercial use is limited to 250 pieces. Any production more than 250 pieces will need to purchase a Mass Production Liscense for the amount of $150 per design being used. Please Contact Teresa@BabyKays'Appliques to discuss this further. 

If it is found that you are using designs for mass production without a proper license then legal actions will be carried out. 

 

 DOWNLOAD OUR APP!!

 

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If you have questions you can email Teresa@babykaysappliques.com. 

 

 


 

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